Refund Policy

1. Automatic refunds to your wallet

The undelivered amount is credited back to your wallet automatically when:

• an order is cancelled before delivery is complete;
• an order fails (for example because the service is temporarily unavailable);
• an order is only partly delivered — you are refunded for the undelivered quantity;
• we cancel an order on our side for any reason that is not your fault.

2. How the amount is calculated

Refunds are calculated pro-rata at the same rate you paid: (undelivered quantity ÷ ordered quantity) × order amount. The credit appears in your wallet history with a reference to the original order, usually within minutes and in any case within 72 hours of the order being closed.

3. When refunds are not given

• The order was delivered in full.
• The link was wrong, private, deleted, or its username/privacy was changed during delivery.
• A duplicate order was placed for the same link and service while another was still running.
• Counts dropped later because of the social platform's own actions, after delivery was completed.
• You simply changed your mind after delivery started (any undelivered part is still refunded to your wallet).

4. Wallet balance and withdrawals

Wallet balance is a prepaid credit for use on the Service and is generally non-withdrawable to a bank account or crypto wallet. We will refund to the original payment method only in these cases:

• you were charged twice for the same top-up;
• your payment was deducted but never credited to your wallet;
• a top-up was made in clear error and you report it within 7 days, with the balance unused;
• where refund to source is required by applicable law.

5. Processing time for refunds to source

Approved UPI refunds are initiated within 5–7 business days; your bank may take additional time to reflect them. Crypto refunds are sent to a wallet address you confirm, in the same currency and network where possible, minus network fees. Because crypto prices move, crypto refunds are calculated on the amount credited to your wallet at the time of top-up.

6. Chargebacks

Please contact us before raising a dispute or chargeback — most issues are solved within a day. Accounts with open chargebacks may be suspended until the dispute is resolved, and balance obtained through a chargeback may be reversed.

7. How to request help

If a refund hasn't appeared or you believe you qualify for a refund to source, contact us on Telegram (https://t.me/curvepioneer_support) or email support@curvepioneer.com with your registered email, order ID or transaction ID, and a short description. We aim to respond within 24–48 hours.